So they can make it sound as the 23 days was trying to help you. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Returns not accepted is outdated online. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Also this makes the process require the buyer send the item back instead of filing a claim. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. I quit selling on EBay for this reason. If we're asked to step in to help, we may ask the buyer to return the item to you. The seller sent the wrong item, or On the next page you'll see the refund amount. Give your rule a name and then select Save and turn on. Buyer takes blurry 1990s cell phone photo and returns a different item. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Open a Disput. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. In some cases, your response options may differ. Should I wait for the seller to contact me? eBay closes the case. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". a part of. Per the seller's return policy in the listing Some returns may remain open for up to 35 business days. Select your reason for the return. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. document.write ("&loc=" + escape(window.location)); If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). This is all true, but only for items that are REALLY Not As Described. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. document.write (document.charset ? Also a seller you are always going to have bad buyers here and there, its. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. This is a good option for low-value items. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). The seller is required to respond and honor their returns policy. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. I.E. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Unresolved buyer returns can cause sellers . Go to your preferred carrier's website and purchase a label. I've tried sending messages, and all he says is "it doesn't work". document.write ('&cb=' + m3_r); You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. See Partial refund guidelines. Proof of delivery for returned items Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. And frankly, I'm 100% okay with that. This isn't working for me. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. 04-18-2022 '&charset='+document.characterSet : '')); Press question mark to learn the rest of the keyboard shortcuts. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Create a list of items the rule applies to. If a seller loses a chargeback they may be eligible for payment dispute seller protections. You are the seller. When listing an item, it's important to includeyour return address. You can also find more information in our full article below. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. if (document.mmm_fo) document.write ("&mmm_fo=1"); eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. You can either: - accept the return and provide the buyer with a return label. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. Buyer is asking for a refund because he can't figure out how to use it. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Enter a return merchandise authorization number, if you use them. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Proof that the buyer collected the item Ebay closes in buyers favor and tells me buyer completed the return within guidelines. IMO as a seller its always better to accept returns, as you then have some control. The item in question is an electronic stabilizer with moving parts and motors. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. See Partial refund guidelines. Also this makes the process require the buyer send the item back instead of filing a claim. That decision is for him to be allowed to return it. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Ebay has a 30 day money back guarantee that is available on most all items sold here. Whether you need to accept the return depends on their reason for opening the return. Extremely frustrating. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. var m3_r = Math.floor(Math.random()*99999999999); If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. You can see it on the listing if it qualifies. See our page on. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Now I just have to hope he actually sends back the keyboard instead of bricks. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. See our Partial refund guidelines for more details. 01:38 PM Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. document.write ("'><\/scr"+"ipt>"); You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. eBay and PayPal will not even look at video evidence.
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