Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Please fill out the form and return it to the Guest Services as soon as possible. Some clearances will require face to face inspections, details will be communicated to you onboard. The minimum age to participate in Club HAL is three years. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Gift orders must be prepaid and received two weeks in advance of sailing. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Disembarkation is usually completed within two to four hours after the ships arrival. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. I know because I checked. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. Every cruise ship I'm been on has a cash machine and I've never seen it down. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). (Required for kids and tweens ages 3 12). My experience has been the same as Krazy Kruizers. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. CC Help Jenn Any additional information concerning currency restrictions, please contact the customs agency in their country. We're sorry, this promotion has ended. No exceptions will be made. Crew Appreciation and Service Charge Policy. Professional, local guides and independent tour operators that meet our high standards lead each tour. Plastic water bottles are not allowed. 1. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. We have some from HAL; some from TA and also our CCL stocks. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. What have people been experiencing lately using OBC towards gratuities? And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. Complimentary In-Room Dining is available 24 hours a day. You will need to provide health certificate documentation for the animal in your ports of call. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. At Holland America Line, cruising is our passion. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Even through two hurricanes. We have an OBC from Costco Travel Canada and the shareholder benefit. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! Download the app before your cruise, log in, and immediately start using Navigator. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. With this in mind, the following emergency phone numbers are available for your use. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. if i book a shore excursion prior to boarding can i use onboard credit? Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Tourist/visa requirements are determined by passport nationality, not by country of residence. Powered by Invision Community. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Dial 1-800-993-5483 (US). Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. All cash advances are subject to restrictions. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Please attach a tag to each piece of luggage you will be checking on the cruise. Sharing of any beverage or the package is not permitted. Having said that, remember that rules do change by ship and also some ships are stricter than others. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. We cannot process refunds on these cards. Discover timeless treasures and encounter captivating cultures. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. It also gives me spending money on the way home! The Lido with fresh, cooked-to-order specialties for breakfast and lunch. There are so many choices on your Holland America Line cruise. popular and unique itineraries. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. :D. I understand that. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Any additional information concerning currency restrictions, please contact the customs agency in their country. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Please keep this available for check-in. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. An additional charge may be applied. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Requests will be confirmed or waitlisted at the time of booking. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. And the run around I got when I asked about it, makes me regret picking Holland America. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. If you receive a busy signal or message, please hang up quickly and try your call again. Appointments are strongly suggested, particularly for Dressy Nights. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. It's not a charge, it's just a hold. Place them in a carry-on bag or keep them with you so you can access them easily. CC Help Jenn The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Complimentary champagne will be served at the auctions. Holland America Line reservesthe right to substitute products when specified brands are not available. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. Please see the following important information about your luggage tags. I understand that some cruise lines already allow this and it would be such a HUGE help in our planning. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Manage your cruise with our free app! We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. Additional quantities may be entered, although they will be subject to duty and IRS taxes. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The ), after handling money and pens, and after using the restroom. Local sales taxes are applied where required. Please Note: This online procedure must be completed prior to your sail date. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Appointments may be made in advance on our web site athollandamerica.comor once on board. Cooking facilities onboard are not considered kosher. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. We don't do spa or specialty dining. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. The best time to book your next cruise is while cruising with Holland America Line. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Onboard credit amount is based on length of cruise and stateroom category booked. Do Not Sell or Share My Personal Information. or CDs. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. : At some point in your travels you may experience an emergency. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). By ahead and pack some anti-diarrheal medication with your other medications. if you have and inside stateroom do you have to pay for laundry service? If you dont use it, you lose it. Please help us reduce water use. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. The issue is with the hold and the amount they want to hold. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. There are two or more people in the cabin, then the charge will be significantly higher than $13. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. We are equally passionate about protecting and preserving the pristine destinations that we visit. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. What can I use it for beside food? I have a $25 OBC per pax. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Purchase a Surf plan. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Featured fares are per stateroom based on double occupancy. HAL does listen (at times) to their cruises, so please tell them to allow this. Capacity is limited for many activities, so book early using your Onboard Credit. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Thus the various reports on this board about getting money back, spending in casino, etc. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Hours are from 6:00am until 9:00pm. With Carnival, they held $70X4 adults and $70X2 kids. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Started August 27, 2021, By If you have a chronic medical condition, please bring a recent report from your physician. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. Further information will be provided on board. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. Limit: One (1) offer per person, and up to two (2) per stateroom. CC Help Jenn Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Holland America Line is https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Points can be applied towards statement credits, onboard amenities, gift The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. january 1 2023 sydney australia to shanghai china, dirty nastyffm, how much does it cost to take a holland america shutltle from, how much does it cost to take a holland america shuttle from fort lauderdale airport to ship, santiago, chile to buenos aires cruise in, food menu for the main dining room on a caribbean cruise. For more information see our transfers FAQ. Offer expires November 15, 2022. bars, the shops, spa, shore excursions. I don't have a problem with a hold for prepaid tips. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore.
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