Is there any other thing I can check? This setting is under User Identification > Setup > Cache on the User ID agent: Confirm that all the domain controllers are in the list of servers to monitor. Gateway certificate error when switching to SAML authentication, misleading IOS Notification - "Globalprotect Always-On mode is enabled. 12:32 AM Integrating Palo Alto Networks Captive Portal with Azure AD provides you with the following benefits: To integrate Azure AD with Palo Alto Networks Captive Portal, you need the following items: In this tutorial, you configure and test Azure AD single sign-on in a test environment. 06-05-2020 - edited Appears in the view only when the device is a pingable. Can I keep the User-ID agent 7.0.5.-3 or should I upgrade the User-ID Agent version to 8.0.1-21 version? FQDN for your network users' domain. Displayed when Palo Alto User Agent is selected in the SSO Agent field. Which Servers Can the User-ID Agent Monitor? The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, upgrade consideration for collector group in 10.1, Any impact or issues on Panorama-PA5220 v8.1.15 with User-ID agent v10.1.0 installed, Query regarding upgrade consideration in Panos 10.0 for "Address Groups and Service Groups". Making the account a member of the Domain Administrators group provides rights for all operations. In this section, you'll create a test user in the Azure portal called B.Simon. If this happens, the mapping can be deleted once the cache timeout is exceeded, even though the workstation is up and passing traffic. To configure and test Azure AD single sign-on with Palo Alto Networks Captive Portal, perform the following steps: Follow these steps to enable Azure AD SSO in the Azure portal. If I check the logs on the firewall itself I have following log messages popping up every 5 seconds: pan_ssl_conn_open(pan_ssl_utils.c:464): Error: Failed to Connect to 192.168.5.100(source: 192.168.5.11), SSL error: error:00000000:lib(0):func(0):reason(0)(5). Once you configure Palo Alto Networks Captive Portal you can enforce session control, which protects exfiltration and infiltration of your organizations sensitive data in real time. In the menu, select SAML Identity Provider, and then select Import. The User-ID agent account needs to be added to the "Remote Desktop Users". Users can be authenticated with any DC in the domain, so you can enter up to 10 IP addresses. Windows server that is the agent host, configure a group policy to allow. It might work if you fix the certs as mentioned earlier but I'd go and upgrade to a supported version. Zip the user-id agent folder and back it up to a different location. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account. Select the Use Integrated Agent check box and enter port 443 in the XML API Port field. In early March, the Customer Support Portal is introducing an improved Get Help journey. Select Firewall or Server. Use for NTLM Authentication" check box since we are still using NTLM authentication to clear the error? Can be retrieved from the firewall manually, or by providing the credentials for an administrator account on the firewall when you select Retrieve. In the SAML Identity Provider Server Profile Import dialog box, complete the following steps: For Profile Name, enter a name, like AzureAD-CaptivePortal. - edited When a user logs out of a host that has no owner, FortiNAC notifies Palo Alto Networks that the user has logged out. Other messages: Please start the PAN agent service first. A message is also sent when one user logs . User-ID agent upgrade consideration qafcopa L1 Bithead Options 03-24-2017 03:42 AM Hello, I have two Palo Alto Firewalls, each running different software version, 7.1.5 and 7.0.7. Mobile Network Infrastructure Feature Support, PAN-OS Releases by Model that Support GTP, SCTP, and 5G Security. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Date and time that the device was last polled. Container in the Inventory where this device is stored. The User-ID agent account needs to be added to the "Remote Desktop Users". In all cases, the newer event for user mapping overwrites older events. Enable user identification on each zone to be monitored. This is sent with the logged in user ID to Palo Alto. Date and time that the device was last polled successfully. Both settings are under User Identification > Setup > Client Probing on the User-ID agent : In some cases the WMI probe will fail because the workstation may be running a local firewall or it may not be a member of the domain. Where Can I Install the User-ID Credential Service? I am truly at my wits end, cannot seem to find anything useful about this online and not sure how to troubleshoot this. If a user is logged in remotely, such as through Remote Desktop, and there is no Persistent Agent installed on the host, login and logout information are not provided to Palo Alto Networks. This website uses cookies essential to its operation, for analytics, and for personalized content. Although User-ID Agent can be run directly on the AD server, it is not recommended. 07:34 AM Certificates should be fine on both sides. Prisma Access and Panorama Version Compatibility. I am running a v6.0 Palo virtual firewall and trying to connect to a user-id agent on a Windows 2k8r2 server. Palo Alto Networks User-ID agent must have a logged-on User. From PAN-OS 8.1 we support half a million machine mappings as well. The Role for this device. To confirm connectivity, run this command via CLI of APN firewall. Which Servers Can the User-ID Agent Monitor? Time is stored in minutes. Palo Alto Networks firewall must be Version 4.0 or higher. The logon as a. Where Can I Install the User-ID Agent? The LIVEcommunity thanks you for your participation! 02:14 PM Simplified Steps: Create. In the Basic SAML Configuration pane, perform the following steps: For Identifier, enter a URL that has the pattern By continuing to browse this site, you acknowledge the use of cookies. In the menu, select SAML Identity Provider, and then select Import. If netbios is not allowed on the network, disable netbios probing. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! 12:33 AM, @RussMcIntirethe very short answer is: yes , at least one of your agents needs to be the NTLM relay. It should return the user currently logged in to that computer. @RussMcIntire I can only venture a guess: maybe the check didn't exist prior to 9.0 or didn't include the clientless configuration. In the 2 weeks since, the only thing we did was upgrade the Pan-Os to version 9.0.8 and now when we run a commit, we intermittently receive the following error: user-id-service is enabled, but no user-id-agent is configured forntlm-auth. You can use Microsoft My Apps. Thanks for the tip, I thought those two would be compatible but turns out not. 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Before you begin, review the release notes to learn about the new features, known issues, and issues we've addressed in the release. We didn't like this solution and backed it all out. Enter the API Key value. In this section, you'll create a test . If NetBIOS probing is enabled, any connections to a file or print service on the Monitored Server list is also read by the agent. Thank you for the reply. A message is also sent when one user logs off a host and a new user logs on to that same host while the host is still on-line. Palo Alto Networks User-ID agent must be Version 4.0 or higher. Fill in the following information: Domain name - FQDN of the domain, for example, acme.com. Click Accept as Solution to acknowledge that the answer to your question has been provided. It might work if you fix the certs as mentioned earlier but I'd go and upgrade to a supported version. Upgrading to User-ID agent version 10.2? Network connectivity to the DCs and to the management port of the firewall. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CliqCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 20:36 PM - Last Modified07/29/19 17:51 PM. For more information about the My Apps, see Introduction to the My Apps. What problems or vulnerabilities does this present? Where Can I Install the GlobalProtect App? Confirm the Domain Controller list is accurate by running the following command from a domain controller: Confirm that user ID is enabled on the zone in where the traffic is sourced. 08-29-2017 Windows firewalls can be set using these commands locally on the workstation or server if remotely configurin the firewall is not possible: For Windows Vista/Windows Server 2008 (note that command line should be executed in the. To confirm that the server running the user-agent is listening on the port configured in Step 8, run the following command on the PC: Log into the Palo Alto Networks firewall and go to Device > User Identification. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. In this tutorial, you learn how to integrate Palo Alto Networks Captive Portal with Azure Active Directory (Azure AD). Alternatively, you can also use the Enterprise App Configuration Wizard. For more accurate IP to user mapping support, disable netbios probing. Please open the release notes and click on theAssociated Software Versions, From there you can checkMinimum Supported Version with PAN-OS 7.0 ( For user-id and other soft. Download and install the latest version of user-agent from. The LIVEcommunity thanks you for your participation! To get the actual values, contact Palo Alto Networks Captive Portal Client support team. In the SAML Signing Certificate section, next to Federation Metadata XML, select Download. These connections provide updated user-to-IP mapping information to the agent. When the limit is reached, the least recently used entry is removed (LRU cache). One user-agent is required for each domain and can handle a maximum of 512k users in a domain. You install the User-ID agent on a domain server that is running a supported operating system (OS) and then connect the User-ID agent to exchange or directory servers. So either the agent or the firewall are using out of date certs or some other mismatch. If using only one User-ID Agent, make sure it includes all domain controllers in the discover list. The member who gave the solution and all future visitors to this topic will appreciate it! To upgrade the User-ID agent: Navigate to services and stop the service User-ID Agent. Next, set up single-sign on in Palo Alto Networks Captive Portal: In a different browser window, sign in to the Palo Alto Networks website as an administrator. Lists all available device types. This website uses cookies essential to its operation, for analytics, and for personalized content. If you are not confident the workstations will respond to WMI probes, set the user ID cache timeout to a higher value since the mapping will be dependent upon the users login events. See Add or modify the Palo Alto User-ID agent as a pingable. I am planning to upgrade one of the firewall from 7.1.5 to 8.0.1. For example, if there are 5,000 hosts to probe, do not set a probing interval of 10 minutes. 06-05-2020 such as the, Add the Palo Alto Networks User Agent as a pingable device in, In Event to Alarm Mappings, you can map the. You can manage your accounts in one central location - the Azure portal. To test, run the following command from the User-ID agent. Since the lowest PAN-OS you mentioned is 7.0.2, I would recommend running the agent at version7.0.2-2. Select the metadata.xml file that you downloaded in the Azure portal. On the. LIVEcommunity team member, CISSP Cheers, Kiwi Where Can I Install the Cortex XDR Agent? The domain admins group has this right, but a new group can be created in AD that has this right added to basic user rights. is running a supported operating system (OS) and then connect the Displayed when Palo Alto User Agent is selected in the SSO Agent field. A host has no associated owner and is registered as a device; a user logs onto the network with this host. Zip the user-id agent folder and back it up to a different location. All messages include user ID and IP address. HiTypically, you want to run the agent at the same or lower version than your PA firewalls. You install the User-ID agent on a domain server that Determines how often the device should be polled for communication status. https://