qantas group risk management policy

On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. To find out more about our diversity strategy and key focus areas, The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. % She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. Over the years we have learned - and witnessed - the importance of . Learn about our corporate governance framework which is designed to ensure the Group lives up to its obligations and commitments as it works to enhance shareholder value. Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. click here. e9 VHh_>&4BRP#U"1R1n'Fhcd6b!T"8l bH,Qp/'r{HrNjGCu9w;L;:9zuYvO}b{=sYuO66q,-]j|gwN]u&w94~97>cdbo[Auv_(:3yeo];2BiQS1\.zE?ztfn~BqY^TY.I3NGm?;.EDMg]6"eO2(&,Kz\:Gb^0pTeTCy+zMo=a"}L)&4fTRE5aa=I: /zw8X4-&gl .NG_on|pINR:dN>8!Wl\lV%}m$9iC'YlyUX. We integrate aviation operational safety, work health and safety, aviation and cyber security, environment and business resilience, learning from collaboration and shared experiences to make the system better and stronger. The change will be effective following the AGM on 26 October. Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. Risk management is a part of decision making. Can the dogs of Chernobyl teach us new tricks when it comes to our own survival? Costs of acquiring and maintaining staff. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. 2. The Group has partnered with external consultants and climate change experts to further understand the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. The airline announced on . However, it saysit requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. The Qantas Group strongly believe that vaccination against COVID-19 is critical for the safety of our people, customers, ongoing operations and for aviation more broadly. Supporting our Code of Conduct and Ethics is a suite of policy documents, procedures and guidelines that outline the minimum standards required of all our employees, and which support our employees to act legally and with integrity. Opens in a new window Over six years he helped grow the airlines network across six continents. Tino is a Chartered Accountant, a member of the Securities Institute of Australia and the Institute of Company Directors and is a member of the National Executive of the G100. Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. Andrew began his career in IT consultancy. It outsourced the work to contractors, anticipating savings of a hundred million dollars a year. It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". Upgrade your web browser for an enhanced experience. Risk management Observations. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. Audit Committee: Belinda Hutchinson (Chair), Maxine Brenner, Jacqueline Hey and Todd Sampson. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". In doing so, we can ensure that our business is resilient in the transition towards a low carbon economy. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. In plain English, Qantas would find a new company to hire other pilots to do the work. We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. Andrew David has extensive airline experience. We believe in showcasing Australian success on the world stage and, in turn, inspiring the next generation of Australians to aspire to great things. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. As a matter of fact, only particular people are gifted with a talent for writing. The Company's Risk endobj The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. He has a broad range of commercial, operational and people leadership skills. Upgrade my browser. The regular refresh of our saliency assessment is critical in helping us prioritise the human rights issues which are, or have the potential to cause, the most harm, and enables us to manage the key risks to people and to the business. Tinos airline experience also includes roles at Ansett and Skywest. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". He has an Executive MBA from Auckland University. Io&Z $a S,:xM The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. To find out more about our environmental strategy and performance, Opens in new window. The Audit Committee, at least annually, reviews Qantas Managements establishment and operation of an enterprise-wide risk management system. Many of our employees donate their time and skills to good causes. The Qantas Group entered the crisis in better shape than most airlines. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. The system is recognised globally by the industry as an example of best practice and forms the foundation of our risk management approach. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. The Board has overall responsibility for the governance of risks. The role of CEO of Qantas Domestic and [] Read more Platinum Asset Management Ltd ( ASX: PTM) The Platinum share price is down 17% to $1.89. Qantas risk management practices capture threats and opportunities that have been assessed using the QRAG, with risks reported to Executive Management based on their significance (risk rating and/or consequence levels). As part of the analysis undertaken in FY22, we have begun to quantify the financial impacts of these scenarios on the business and will continue to develop our approach and incorporate into disclosures and decision making. Representing Australia at its best is what sets us apart - and our mission to advance Australian talent, ideas and values guides our community investment strategy. We provide high-quality papers covering a wide range of services. Where appropriate, we're committed to working with external organisations and initiatives that promote transparent reporting of financial and non-financial metrics in the public interest. The Qantas Group announced its Chairman succession on 28 June 2018. Learn more aboutInclusion and Diversity. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. In that time, weve seen massive economic and technological advances and responded by transforming and adapting our business, setting milestones for the aviation industry along the way. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". Key to this is responsible, ethical and sustainable business practices. A summary of indicators can be found hereOpens in new window |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx March 17, 2020 . Policies Policies Find the information you need to service your customers with ease. Join Qantas Frequent Flyerorsubscribe to Red Email today. Our Treasury Risk Management team takes a conservative approach to hedging, securing protection up to two years into the future and giving us time to respond to any longer-term changes in our operating environment. I am the airline's first responder. COVID-19 is the biggest challenge ever faced by global aviation and its impacts will be felt for some time. 3 0 obj TMC network Uniglobe Travel has strengthened its presence in Europe by adding new members in the UK and Turkey. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. ". We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. "I would say that the Australian domestic market is the most competitive in the world. <> As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. "But what we're seeing at the moment, we're seeing them occur multiple times in the day. Simulation Technique (Monte Carlo Analysis). On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. How to make a disclosure under the Whistleblower Policy. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Commercial experience with contract management <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. The Group reported a $1.43 billion Underlying Profit Before Tax and Statutory Profit After Tax was $1.0 billion. So when we think about sustainability today, we define it in simple terms. For consumer brands especially, protecting value is also about maintaining a social licence to operate. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Opens in a new window The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. The Qantas Group is committed to ensuring the protection of all Disclosing Persons, information regarding the investigation process and the protections available to Disclosing Persons is available in the Policy. His current role includes these functions as well as shared services for safety, workforce planning and ground operations as well as Auckland based B737 operator Jetconnect. To find out more about how Qantas is advancing the best of Australia, "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. click here. Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. And, above all, achieve the highest standards of safety and integrity. We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. 3. We're committed to reducing our emissions in line with the Paris Climate Agreement to limit warming to well below 2C above pre-industrial levels, and pursuing efforts to limit the temperature increase to 1.5C above pre-industrial levels. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. Our anti-bribery and corruption risk assessment program is being progressively launched across our business. We continue to learn through collaboration and shared experiences to make the system better. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines 4 0 obj In FY22 we engaged external expert advisors to conduct a refresh of the Groups previous saliency assessment.

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qantas group risk management policy

qantas group risk management policy