If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 4.2 Stolen Property. After reading a lot of negative reviews, I had second thoughts. Can I cancel or change my purchase? viagogo charge for cancelling sale. We often link to other websites, but we can't be responsible for their content. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! dan beckerman producer sample analogy for father viagogo charge for cancelling sale. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. David Birdsall. 5.1 Investigations. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In this instance we will hold the sum of AUD133.20 from your future sales payments. I'm Travelling - where and when will I receive my tickets? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. I confirmed the sale and wanted to ship the tickets over. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; 2.9 Seller's Confirmation Obligation. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. To Whom this may concern 6.11 Permitted use. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. We may also first deduct any amount you owe us from any amount we owe you. viagogo AG is registered in Switzerland, Company No. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 1.1 Introduction. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Welcome to viagogo's online ticket exchange (the "Site"). Event dates, times, venues and subject matter, which are listed on the ticket, may change. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. safemoon price prediction 2025 . 5.2 Violations, Termination and Suspension. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Viagogo says I've been paid but the bank transfer never took place. When I first saw the tickets on your site the price given for these were30 so 60 for two. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 6.5 Tax Indemnity. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 6.2 Waiver of Consequential Damages; Liability Limit. 17th February 2017 - confirmation of ticket purchase After check out the price all the sudden had gone upto100. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. You will need a username and password to access the Site and use the Services. 2.8 Notification. Share your photos and videos with others to prove the truth of your words. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. Be the first to hear about special offers. If you can't find your event, you can tell us about it here and we'll add it to our website The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance My event is cancelled or postponed - What do I do? We may investigate complaints and violations of our policies. 6.2 Waiver of Consequential Damages; Liability Limit. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may find other users information to be offensive, harmful, inaccurate, or deceptive. What is the viagogo complaint handling process? Sellers should use our automated online confirmation process. None of my emails have been responded to. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Can I buy tickets that are personalised with someone else's name on them? The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 5.1 Investigations. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. 6.10 Notices. During this time, the Site will be temporarily unavailable. Claim it and get a lot of features. You warrant that you are over 18 years old and have the legal capacity to make the transaction. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Note that this is separate from any Tax viagogo is required to charge on its fees. 6.5 Tax Indemnity. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. For Customer Service enquiries, please visit our help centre. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I would like to have a break down of why this should cost so much and a POC for redress. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. If you are not the intended recipient, please delete the message, attachments, and notify the sender. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 4.1 Double Posting and Removal of Tickets. Comments: 0. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 13th June 2017 - made a call to the customer service and was told to email The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. Such notice shall be deemed given one business day after the email is sent. Ring me or give me a real number to call 2.5 VAT on Seller Proceeds. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You may only use the Services if You can legally enter into and form binding contracts. This does not prevent us from varying these terms without reference to them. 6.4 Release. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 9 Jun 2022 . If tickets are not consecutive, then the Seller must create a separate listing. When We receive an offer by bank transfer, We will check to see if the bank account is valid. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Sellers: once your tickets have sold, viagogo charges a service fee. 23rd May 2017 - tickets are available to download I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. In its FAQ for Can I cancel my sale? 1.2 Ticketing Exchange. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. 5.2 Violations, Termination and Suspension. Tickets may be substituted with comparable or better seat locations without the Buyers approval. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. To register, You must provide your real name, address, phone number, and email address. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). I ordered tickets for 18/6/17 for the above concert. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. To be a member of this Site, You must agree to accept the terms in this Agreement. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. We will also add sales or value added tax on our fees as applicable. Please note that service fee amounts may vary by event and are subject to VAT. What is the viagogo complaint handling process? 2.10 Seller's Confirmation. Subscribe. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Order ID [protected] Is this your company? 2.3 Username and Password. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. missing persons national parks. Hello In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. the price it is sold for on the primary market). Be the first to hear about special offers. The tickets through Viagogo cost me over 300 sterling. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. ; ; 7.3 Additional Policies. 8 tickets, it makes it very clear that the price displayed is PER TICKET. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. This will surely increase the credibility of your complaint. 2.7 Payment Authorization. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. 2.6 Pricing Formats. 16 interesting facts about mozart; chi st joseph medical records. mrs browns boys show tickets - no tickets. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
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